Business Bitesize – Customer Experience First

How important to you and your team is your customers’ experience of your business? And does it often get lost in the day to day doing of the work?

Customer loyalty requires you and your people to deliver a consistently great customer experience.

In this ‘customer experience first’ edition of Business Bitesize, you will learn, in the time it takes to drink a cup of tea:

• how to create hordes of raving fans
• why you should treat your employees like VIPs
• the value of impact points and touchpoints to your customers’ experience

Create a culture of customer amazement by making your customers’ experience a daily or weekly discussion in your business.