Big Change from HMRC: No More UTR Numbers by Phone

As of 6 May 2025, HMRC has officially stopped issuing Unique Taxpayer Reference (UTR) numbers over the phone. This major update affects freelancers, sole traders, landlords, and anyone registering for Self-Assessment in the UK.

If you're wondering how to get your UTR number now, or what this means for your tax responsibilities, this guide breaks it all down.

What Is a UTR Number and Why Do You Need One?

A UTR number is a 10-digit code issued by HMRC when you register for Self Assessment. It’s essential for:

• Filing your tax return
• Paying income tax on self-employed earnings
• Working as a contractor or freelancer
• Receiving payments from clients who require tax documentation

Why HMRC Stopped Issuing UTRs by Phone

HMRC made this change to combat identity fraud and tighten data security. The phone system was vulnerable to impersonation and unauthorized access. By moving UTR issuance fully online or via secure post, HMRC aims to protect taxpayer information more effective

How to Get Your UTR Number in 2025: Step-by-Step

1. Register for Self Assessment Online

• Go to the official HMRC Self Assessment page
• Sign in or create a Government Gateway account
• Fill in your personal and business details

2. Access Your UTR in Your Personal Tax Account

• Log in to your Personal Tax Account
• Navigate to the Self Assessment section
• Your UTR will be displayed once your registration is processed

3. Receive Your UTR by Post (If You’re Not Online)

• If you can’t access digital services, HMRC will send your UTR by mail
• You’ll need to verify your identity through written correspondence
• Allow up to 2 weeks for delivery

 Already Have a UTR? Here’s Where to Find It

If you’ve registered before, your UTR can be found:

• On previous HMRC letters (e.g., SA250 “Welcome to Self Assessment”)
• In your Personal Tax Account
• On documents from your accountant or tax agent

Tips to Stay Ahead

• Register early—don’t wait until you need your UTR urgently
• Set up your Personal Tax Account now
• Keep digital and paper copies of all HMRC correspondence

Embrace the Digital Shift

The end of phone-based UTR issuing is part of HMRC’s broader digital transformation strategy. While it may cause short-term inconvenience, it’s a step toward stronger data protection and more efficient tax services.