In Blog, Business Bitesize

In this ‘effortless customer service’ edition of Business Bitesize you will learn, in the time it takes to drink a cup of tea:

  • the importance of making problem resolution as easy and effortless as possible for your customers
  • that the secret to keeping your customers loyal to you starts with ‘First Contact Resolution’ and ‘next issue avoidance’
  • the 4 customer loyalty findings and the hidden 5th element to help you create effortless customer service

Your business will succeed when you and your team fully understand that the holy grail of customer service is an effortless (personal) experience, not customer delight.

Check out Business Bitesize now

We hope you enjoy Business Bitesize. Please feel free to pass on this edition and the supporting tools to your colleagues or contacts. And if you would like printed copies just give the marketing team a call on 01522 531341 or email


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