Business Bitesize

How important to you and your team is your customers’ experience of your business? And does it often get lost in the day to day doing of the work? Customer loyalty requires you and your people to [...]

Your business grows when your customers recognise the value of your products and services to them. The more valuable you are, the more they will buy from you… But how do you get them to recognise [...]

From March 2020 the way we work changed, possibly forever. Overnight the business world was faced with the challenge of their people working from home. So how has your business adjusted to the [...]

Changing deadlines and expectations mean it’s often difficult to stop and consider the objectives and priorities that will help your business survive and thrive in these uncertain times. But [...]

There are many challenges facing your business, especially at the moment. But when someone mentions the word strategy, do you roll your eyes and think, here we go? Strategy can mean anything and [...]

Urgent work and keeping to deadlines means it’s often difficult to stop and consider the objectives and priorities that will grow your business. But think what might happen if you have a single, [...]

How much time do you spend in your business persuading others to do something? Your ‘powers of persuasion’ skills determine the level of success of your business. So why not influence your [...]

How much do you think the success of your business is determined by your working environment? Even your most motivated people need help finding the discipline and structure to get things done. [...]

In a highly competitive world, what can you do to stand out and get your buyers to choose your products and services over your competition? Building a ‘the-customer-is-always-right’ relationship [...]

In this ‘effortless customer service’ edition of Business Bitesize you will learn, in the time it takes to drink a cup of tea: the importance of making problem resolution as easy and effortless [...]